Shipping policy
Where are items located?
We have established registered companies and warehouses across strategic locations including mainland China, Hong Kong, the United States, Singapore, the United Kingdom, and Germany. In the rare instance that certain locations are temporarily out of stock, rest assured that we will seamlessly arrange shipment directly from our factory to fulfill your order. As a reputable lighting company registered in the United States, we prioritize efficiency and reliability in every aspect of our operations to ensure your satisfaction.
When will the Package be Shipped?
Packages ship within 2-4 business days of your order.
Shipping Options？
You can choose the shipping method according to your needs, we provide standard shipping, and express shipping.
What is Standard Shipping?
Standard shipping is free door to door, standard shipping we use ocean shipping + local UPS delivery. Orders using standard shipping typically arrive within 4-6 weeks. You do not need to pay any additional fees for standard shipping, all orders can be shipped using standard shipping to our supported shipping destinations, (excluding second delivery failed shipping and return fees)
We do not ship to PO Boxes/APO/FPO addresses. Due to the nature of our business, items may arrive in multiple packages.
Some products are custom made, please refer to individual product pages for production/shipping lead times for custom made products.
What is Fast Shipping?
Fast Shipping Usually we use China Post Airline, EMS, UPS, FedEx or DHL to ship the items, the express usually arrives within 2-4 weeks, the fastest can receive your items within 7-10 working days.
Note that you pay for the express delivery without customs duties. Payment of duties and customs charges is your responsibility and we are not responsible for these charges.
Expedited shipping rates vary based on the shipping option you choose, as well as the weight, dimensions, destination and other factors of your order. You can check the exact shipping cost at checkout.
If the package does not arrive on time, please contact us.
Transportation Costs?
Choose standard shipping and we'll ship the package to your home for free, you don't have to pay any extra fees for standard shipping packages.
Shipping costs for expedited shipping vary based on the shipping option you choose and the weight, dimensions, destination, and other factors of your order. You can check out the exact shipping costs during checkout.
*Express Shipping Fee Standard Form
| Expedited Shipping (2-4 weeks) | $0–$200.00 | $40 USD |
| Expedited Shipping (2-4 weeks) | $100.05–$280.00 | $60 USD |
| Expedited Shipping (2-4 weeks) | $140.05–$360.00 | $80 USD |
| Expedited Shipping (2-4 weeks) | $180.05–$440.00 | $100 USD |
| Expedited Shipping (2-4 weeks) | $220.05–$520.00 | $120 USD |
| Expedited Shipping (2-4 weeks) | $260.05–$600.00 | $140 USD |
| Expedited Shipping (2-4 weeks) | $300.05–$680.00 | $160 USD |
| Expedited Shipping (2-4 weeks) | $340.05–$760.00 | $180 USD |
| Expedited Shipping (2-4 weeks) | $380.05–$840.00 | $200 USD |
| Expedited Shipping (2-4 weeks) | $420.05–$920.00 | $220 USD |
| Expedited Shipping (2-4 weeks) | $460.05–$1,000.00 | $240 USD |
| Expedited Shipping (2-4 weeks) | $500.05–$1,100.00 | $260 USD |
| Expedited Shipping (2-4 weeks) | $550.05–$1,200.00 | $280 USD |
| Expedited Shipping (2-4 weeks) | $600.05–$1,350.00 | $300 USD |
| Expedited Shipping (2-4 weeks) | $675.05–$1,500.00 | $320 USD |
| Expedited Shipping (2-4 weeks) | $750.05–$1,600.00 | $340 USD |
| Expedited Shipping (2-4 weeks) | $800.05–$1,800.00 | $360 USD |
| Expedited Shipping (2-4 weeks) | $900.05–$1,990.00 | $380 USD |
| Expedited Shipping (2-4 weeks) | $995.05–$2,210.00 | $400 USD |
| Expedited Shipping (2-4 weeks) | $1105.05–$2,450.00 | $420 USD |
| Expedited Shipping (2-4 weeks) | $1225.05–$2,680.00 | $440 USD |
| Expedited Shipping (2-4 weeks) | $1340.05–$2,750.00 | $460 USD |
| Expedited Shipping (2-4 weeks) | $1375.05–$2,990.00 | $480 USD |
| Expedited Shipping (2-4 weeks) | $1495.01–$3,150.00 | $500 USD |
| Expedited Shipping (2-4 weeks) | $1575.01–$3,250.00 | $520 USD |
| Expedited Shipping (2-4 weeks) | $1625.05–$3,450.00 | $540 USD |
The cost for express shipping varies based on the total amount of your order. Our order system will precisely determine the shipping cost based on your selections. Typically, the express shipping duration ranges from 2 to 4 weeks.
Transportation Time
The shipping time for standard shipping is usually 4-6 weeks, please note that factors such as holidays and weather may have an impact on the shipping time.
Shipping time for express shipping is usually 2-4. Please note that factors such as holidays and weather may have an impact on shipping times.
Shipment Service
We use a number of different shipping service providers to ensure that your order is properly handled in transit. During shipping, you can check the status of your order at any time through our website or customer service team.
Shipping Range
We can ship orders to most destinations worldwide. However, some countries or regions may have restrictions or prohibit the shipment of certain items. Before placing an order, please ensure you understand the relevant regulations and restrictions in your region.
Transportation insurance
In order to ensure that your order is protected during shipping, we provide shipping insurance for your order. If your order is damaged or lost in transit, we will fully reimburse you.
Shipping Tracking
We offer shipping tracking on all orders so you always know the status and location of your order.
You can track your package via: https://www.17track.net/en or https://www.ups.com/us/en/Home.page. If you are unable to track your package through these websites, please contact us and our customer service will provide you with package tracking.
Changes to estimated delivery date.
We, or our delivery partner(s), will notify you of reasonable changes to the estimated delivery date where events outside of our or our delivery partner's control delay or prevent delivery from taking place at the original estimated date and/or time. Delivery of the Products will take place when we deliver them to the address that you gave to us. If we cannot deliver your Products within 90 days, we will:
- let you know;
- cancel your order;
- give you a refund
Shipping range
At present, we deliver to the following countries: United States, United Kingdom, Germany, Belgium, Netherlands, France, Australia, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Czech Republic, Hungary, Romania, Poland, New Zealand, Norway, Finland, Croatia, Slovenia, Switzerland, Ireland, Portugal, Estonia , Cambodia, Hong Kong, Israel, Indonesia, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Mongolia, Philippines, Pakistan, Vietnam, Cambodia.
Who pays the import Tax and VAT?
In most cases, our parcels pass through customs without VAT payable. However, in certain circumstances especially on larger orders, we may need to provide more information to customs and need to cooperate with buyer to provide paper work. Please be aware that each destination country has different import tax threshold on the value of goods that can be imported into the country before import tax is chargeable. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
If you belong to the Canada and the United States, we will ship by UPS, Door to door, and you do not need to pay any import duties. (Our freight forwarder will pay your import duties)
This service is limited to selection: standard shipping channels
Special attention: Please choose standard shipping channels for Britain, Belgium, Poland, Spain, Germany, Luxembourg, Austria, Sweden, Hungary, otherwise the customs may impose expensive import duties.
Incorrect Address or Address Change
Please ensure the shipping address is correct when placing an order. We are not responsible for lost or misdelivered packages or costs associated with an incorrectly provided address. We cannot guarantee the successful modification of the address. If it is necessary to change an address, in every case Postal parcel or EMS will charge us a change address fee and, if the new address is not near the incorrect address, Postal parcel or EMS will charge us also for the additional redelivery cost.
If you request we contact Postal parcel or EMS on your behalf to request the change, then we will send an invoice to you to pay the additional costs at the time of the change. If you make the change on your own and Postal parcel or EMS bills us separately, we will send you an invoice for that amount so that we break even. While the invoice will be charged by us, ultimately, we send the full amount to Postal parcel or EMS on your behalf. We very much appreciate your understanding that while we do our best to assume costs for any of our own mistakes, we are not able to assume the cost for mistakes outside our control.
Lost, Stolen, and Misdelivered Packages
If there is no signature requirement, Postal parcel or EMS will determine at their own discretion if an area is secure to leave a package. If there is a signature requirement, they will attempt to obtain a signature from someone at the address or nearby. If they aren't able to obtain the signature, they may leave a door tag with further instructions. Check your tracking info for details on the latest delivery attempts.
If the package is returned to the place of shipment due to Lost, Stolen, and Misdelivered Packages, we will provide re-shipment service.
Re-delivery is a paid service (we will charge your cost of shipping depending on the package size and weight of different lamps).
If the lamp is damaged or lost due to shipping, we will send you a new lamp for free.
If a package is marked as "delivered" but cannot be located, it is likely the package is nearby or may still be on a delivery truck and is not yet lost. Typically the package will be delivered the next day. If the package still cannot be found, it is your responsibility to contact Postal parcel or EMS and request a "trace" to locate the package(s). In order to be considered for a replacement or refund, you must request a trace to confirm the package is lost, and all traces must be made within 7 days of delivery. Outside this window, we are no longer able to file a loss claim with Postal parcel or EMS to recover the cost of the lost or stolen item.
Failure to Receive Delivery
If you are not able to receive a package, You can contact your country express post, how to contact? click me
Postal parcel or EMS will attempt to deliver a package 1 time, but if the package is undeliverable (e.g. no signature can be obtained, wrong address, etc.) then FedEx will hold the package at a local facility for a short time before they return the package to us. When this happens, FedEx charges us a 2nd time to return the package. We are not responsible for costs related to items returned due to failure to receive delivery.
If this happens, we will contact you to arrange delivery again. If you would like to have the package reshipped, we will email an invoice for the cost FedEx charged to return to sender in addition to the cost to ship it again. Alternatively, if you no longer want the package, then a refund will be issued minus 30% restocking fee to cover all lost shipping and packaging costs. We must receive a response from you within 30 days of an item being sent back to us in order to have the item shipped again or to receive a refund.
Shipping Exclusions
We do not ship to the following countries / regions:
- Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Cambodia, Georgia, India, Iraq, Jordan, Kuwait, Nepal, Oman, Sri Lanka, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Yemen, American Samoa, Cook Islands, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia, Herzegovina, Montenegro, Serbia, San Marino, etc.….
- All African Countries
- All South American Countries.
- If you are in the above countries, you still want to buy lamps.
Please contact our customer service: [email protected], we will calculate the transportation cost for you separately.